(1) Returns/Replacement:
(A) A request for return/replacement of the products shall be raised by you for the products purchased on https://www.divyaroots.com/ within seven business days from the date of delivery of the order in case of any defect in the product.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement if:
- Any product that exhibits physical damage to the box or to the product.
- Any product that is returned without all original packaging and including all items originally included with the product at the time of delivery.
- Any product which is customized for customer.
(B) Any request for return of products by you other than the reason of defective product, then the Products to be returned by you to the address mentioned in the delivery receipt at your own cost.
(C) The Replacement is offered for the product/s sold online through https://www.divyaroots.com/ website ONLY and on providing necessary supporting document.
(D) Replacements will be delivered within 7 days.
(2) Return/Replacement Disclaimer: Any decision on return/replacement on the product/s sold by https://www.divyaroots.com/ is at the sole discretion of Divya Roots and decision of Divya Roots shall be final and binding. Divya Roots reserves the right to withdraw from replacement guarantee at any time without giving any intimation of whatsoever nature.
(3) Disclaimer: Due to continuous improvements in product quality, the actual item/product may occasionally differ from that illustrated or specified. We are not responsible for any omissions, typographical errors of descriptions and/or prices.
(4) Cancellation of order: All products, services, and information displayed on this Website constitute an “invitation to offer”. We reserve the right to cancel any order without any explanation for doing so, under situation where https://www.divyaroots.com/ is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with our policy or for any other reason. However, we will ensure that any communication of cancellation of an order, if so cancelled, is intimated within appropriate time to the concerned person and any applicable refund will be made in a reasonable time.
(5) Refund of Order: For delivered orders, in case of product related order, we will offer a refund of product value in case of manufacturing defect or damage due to transit or wrong product received on providing supporting documents. Divya Roots decision is final and binding in this matter. Charges incurred in the order (shipping fee/ packaging charge/cash on delivery charge/bank charge) do not qualify for refunds.
(6) Cancellations by the Customer: In case we receive a cancellation request, and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will not be cancelled and you will have to check our return policy on those orders. In case of customized products, no cancellations are allowed once the ordered item has been taken up for production. The customer agrees not to dispute the decision made by us and accept our decision as binding regarding the cancellation.
(7) Refund processing timeframe – Post approval, refunds will be processed within 5 business days and credited to your original payment method within an additional 5 business days.
(8) Replacement timeframe – Post approval, replacements will be dispatched within 5 business days, and you will receive tracking details once shipped.